Zenvee Pass Membership Terms

Last updated: July 11, 2026

1. What Zenvee Pass is

Zenvee Pass is a membership offered by Zenvee, LLC that includes a set number of covered service visits each month, redeemable for eligible nail services with participating Zenvee technicians and locations, member pricing on other services and add-ons, and, depending on your plan, access to seasonal design collections and other member benefits. Plan inclusions, prices, and the current list of eligible services are shown at the time of purchase and in the app.

2. Automatic renewal

Your membership renews automatically — monthly plans each month and annual plans each year — and your saved payment method is charged at the then-current plan price until you cancel. For annual plans, we send a reminder before renewal. If a payment fails, we may retry it and your membership may be suspended until payment succeeds.

3. Cancelling

You can cancel anytime from the app or the billing portal, effective at the end of the current billing period. You keep your benefits, and can use your remaining covered visits, through the end of that period. We do not charge cancellation fees.

4. Covered visits

• Your plan's covered visits are granted each month while your membership is active and in good standing.
• Covered visits refresh with each billing cycle and do not roll forward: unused visits expire when the new cycle's visits are granted. Extra visits purchased mid-cycle expire on the same schedule.
• Covered visits are personal to your account, are not transferable, and have no cash value, except where required by law. VIP guest passes are the only sanctioned way to share a benefit.
• A covered visit pays for the listed service; tips (always appreciated, always optional, and passed 100% to your technician) and add-ons beyond the covered service are billed to your card at member pricing.

5. Pausing

You can pause your membership for one or two months at a time, up to two months in any rolling twelve-month window. While paused, you are not billed, new visits are not granted, and existing visits remain available.

6. Where covered visits are redeemable

Covered visits are redeemable inside the Zenvee network: Zenvee locations, verified Zenvee network technicians, and participating partner locations shown in the app. Availability varies by area, especially during our staged launch.

7. Missed appointments

If you miss a covered appointment without cancelling within the cancellation window shown at booking, the visit for that appointment may be forfeited.

8. Changes

We may change plan prices or inclusions prospectively. If we do, we will notify you in advance and the change takes effect at your next renewal — never mid-period. If you do not agree, cancel before the change takes effect.

9. Contact

Questions about Zenvee Pass: hello@zenvee.net. These terms supplement the Zenvee Terms & Conditions and Privacy Policy.