Your data

Delete your Zenvee account

Applies to the Zenvee customer app, the Zenvee+ technician app, and the Zenvee Portal.

You can delete your account yourself at any time. Deletion is immediate and cannot be undone.

From the app

Open Account from the bottom bar.
Scroll to Privacy & data and tap Delete account.
Type DELETE MY ACCOUNT to confirm.

From the web

Sign in at portal.zenvee.net/profile, open Account security, and choose Delete account. The same confirmation applies.

By email

If you can no longer sign in, email support@zenvee.net from the address on the account, or include the phone number on the account, and we will verify it is you and delete the account within 30 days.

What is deleted

Your name, email address, phone number, gender, profile photo, and saved addresses.
Every linked sign-in: Sign in with Apple (its token is revoked with Apple), Google, Microsoft, Facebook, and X.
Your active sessions on every device, which are signed out immediately.
Your consent to receive text messages.

What is kept, and why

Records of completed appointments, payments, refunds, and receipts are kept for the shop or technician who provided the service and for tax and dispute obligations. They no longer carry your name or contact details: they are attributed to a de-identified account. Message and rating content already shared with a shop stays with that shop's record in the same de-identified form.