Your data

Delete your Zenvee account

Applies to Zenvee Customer, Zenvee Technician, and the Zenvee Portal.

You can request account deletion from the app or Portal. When it succeeds, account access is disabled and the account cannot be restored. This does not mean every associated record or backup has been erased.

From the app

Open Account from the bottom bar.
Scroll to Privacy & data and tap Delete account.
Type DELETE MY ACCOUNT to confirm.

From the web

Sign in at portal.zenvee.net/profile, open Account security, and choose Delete account. The same confirmation applies.

By email

If you can no longer sign in, email support@zenvee.net from the address on the account, or include the phone number on the account, and we will verify it is you and delete the account within 30 days.

What happens to your account

The name, email address and phone number on your account are replaced or cleared, and your profile photos are removed.
Linked sign-ins are removed from the account, including Apple, Google, Microsoft, Facebook and X.
Account access is disabled and existing sessions are revoked.
Your SMS consent is revoked; this does not erase the record of earlier consent.

What is kept, and why

Associated information can remain in appointment, payment, refund, receipt, message, rating and other service records, as well as backups. Changing the account identity does not confirm that every saved copy of your name, contact details or other personal information has been erased. Contact support@zenvee.net for help with associated information. Some records may be retained for legal obligations, security, disputes or outstanding transactions.

Deleting your account does not itself cancel a paid subscription. Use the applicable subscription cancellation process to stop renewal.